Book an Appointment
Book with us
ONLINE 24/7
DAY OR NIGHT
Choose a day and time that works for you, and we'll confirm your appointment through email after your request has been received.
**Please note that if you are wearing any gel polish or dip powder varieties from other nail salons, additional time may be required for removal.
Parties & Bridal Skin Consultations?
Request forms may be submitted under Parties tab.
>> Before your Appointment <<
>> Before your Appointment <<
Please review our
Salon Policies below.
By booking your appointment online, you are acknowledging that you have thoroughly reviewed and agree to adhering to our salon policies.
Note: Only one person can be booked per technician per time slot. For multiple persons, please finish booking for one with one available technician, then start over for the next person with the next available technician.
If there are no side-by-side appointment times listed for multiple technicians, please choose a different time where there are multiple technicians available. In some instances, you may leave a note in the comment box so we can follow-up with you.
At times, the appointments may have to be slightly staggered as the technician may have a service concluding right after the 30-min/1-hour mark and the system is not showing it as available.
Indulging Policies
In order to maintain the top notch customer experience & enhanced cleanliness of our environment to keep our guests and staff safe & satisfied during services, we request all guests to adhere to the following:
An appointment is not required, but recommended. Online Booking is available 24/7. EACH CLIENT WILL NEED TO BOOK SERVICES UNDER THEIR OWN NAME - one person per appointment booking. Online Appointment requests will be confirmed by text+email. If you do not receive either of those, your appointment request DID NOT go through and it is not in our system - please double check that you've hit 'submit' or try booking again. If you cannot make your appointment, please contact us within 24-hrs so that we may reopen up that appointment time for others to book.
Online Booking
Additional Guests
Limit the number of additional guests that will be accompanying you who are not getting services as our waiting area is reserved for clients waiting for their appointment to start. Kids (6+) who can sit in the waiting area without direct supervision is allowed as long as they are not disruptive. Kids younger than 6 yo are advised to remain home as any disruptions or inability to sit can be a safety concern as we do not have additional staff on hand to watch after them.
Product Returns
We are happy to accept returns for any unopened retail products you purchase within the first 7 days of original purchase with proof of receipt. No cash refund is given, however, an in-salon credit will be issued to your customer account.
Privacy
Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third-parties.
Walk-In
Walk-in clients are welcome. An appointment is not required, but recommended. As we receive more appointment requests/pre-bookings, the availability of open service times will decrease. We reserve the right to accept or deny walk-in services based on the discretion of type of service, how much time is required for that service, and how much time we have available before our next incoming appointment. If we cannot accept your walk-in request, we may ask that you pre-book for the next available service time or day. We will not offer a rushed service as that will be a disservice to you and our next appointment.
Prompt Arrival
Arrive promptly for your appointment time. If you are running late, call to let us know your ETA. Any late arrivals of 10+ mins can opt for a shorter version of booked service or reschedule in order for us to promptly accommodate our next clients' appointments. If no ETA call/update is received after 15 minutes past scheduled times, the appointment will be marked as "no-call/no-show" and is automatically canceled. You will need to contact us to reschedule. If it becomes a recurring issue, you will be required to pay a NO-SHOW FEE OF $25 AND PRE-PAY FOR YOUR BOOKING PRIOR TO YOUR NEXT VISIT/APPOINTMENT.
Gift Certificates + E-Gift Cards
Gift Certificates + E-Gift Cards are not refundable or exchangeable at any time. Gift certificates + E-Gift Cards are to be treated as cash, and are therefore not redeemable if lost or stolen.
Sanitation | Disinfection | Social Distancing
Services will be performed at designated sanitized stations and will do our best to maintain an appropriate distancing between clients of different parties.
We thank you for your understanding and patience with the new normal in our operations. We guarantee that our commitment to maintaining high standards of safety and disinfection to ensure your safety and comfort during your visit will always be our top priority. We already followed strict cleaning and disinfecting protocols regulated by local agencies before the effects of COVID-19, but we’ve now adopted extra safety precautions and placed even greater emphasis on deep cleaning. We remain committed to continually evaluating what must be done to meet the needs of our customers and adhere to both Centers for Disease Control (CDC) guidelines and state regulations.
Services Changes | Cancellations
Each client must book all desired services together or requested prior to check-in as additional services may not be added during appointments to ensure proper time management of bookings. If you cannot make your appointment, please contact us within 24-hrs so that we may reopen up that appointment time for others to book. If last minute cancelations becomes a recurring issue, a $15 LATE CANCELATION FEE will be applied to the client’s account and must be paid before any new bookings will be accepted.
Hand-Washing & Masking
Upon entering, the use of masks are encouraged if you are not feeling well, but not required. Once checked in at reception, proceed to the hand wash sink to thoroughly wash your hands with soap & water. Dry hands with clean hand towels then discard into hamper designated for soiled towels before proceeding to designated service station.
Service Repairs
Enhancements, gel polish, and dipping powder manicures are guaranteed for 3 business days after your appointment; excluding breakages. If you lose an enhancement, notice chips or lifting in the first 3 days, please call us to schedule a complimentary repair. Complimentary repairs will be forfeited if you miss the scheduled repair appointment. Repairs after 3 days or for breakages, tears, and corner breaks will incur the proper repair fee. Traditional regular polish services are NOT guaranteed.
Pricing Adjustments
Pricing of services are subject to change. We understand that a pricing adjustment is never ideal and work to avoid it whenever we can. Our current pricing reflects the perceived value of our services and the quality of the experience we provide with considerations of inflation and operating costs that are necessary to keep our business open + provide a livable wage for our employees. Our variable costs will be reviewed and analyzed each year, and any necessary pricing adjustments will be made to ensure we are able to maintain the high standard of service, hygiene, sanitation, and quality products you're accustomed to at Salon R5.
Service Expectations + Satisfaction + Repairs
We understand that each client may have their own set of expectations from each service. We strive to provide our services as we maintain your expectations and satisfaction to the best of our abilities.
If you are ever dissatisfied with any service in the salon, please let us know as soon as possible during the service so that we may have the chance to make corrections and/or remedy our processes to ensure that the chosen service(s) are properly aligned with your expectations to the best of our abilities.
REPAIRS
Enhancements, gel polish, and dipping powder manicures are guaranteed for 3 business days after your appointment; excluding breakages. If you lose an enhancement, notice chips or lifting in the first 3 days, please call us to schedule a complimentary repair. Complimentary repairs will be forfeited if you miss the scheduled repair appointment. Repairs after 3 days or for breakages, tears, and corner breaks will incur the proper repair fee. Traditional regular polish services are NOT guaranteed
NAIL DESIGNS
Please bear in mind, any inspiration pictures brought in are only that - for inspiration. Our staff are Nail Technicians, who focus more on the foundation and health of the natural nails. Any intricate nail designs are not their strong suit like that of a “Nail Artist”, therefore should not be expected to perfectly match the art masterpieces that can be found online that may have taken multiple hours to achieve. Also, our appointment times are set according to our tech’s abilities for simplistic designs (max. 30-45 mins). Until we are able to add to our Staff who has Intricate Nail Design capabilities, please consider our staff’s current capabilities showcased in our Gallery prior to booking.
AFTER START OF SERVICE
Any mid-service nail soak-off/removal at your request due to ‘change of mind’ or any dissatisfaction without allowing us the opportunity to make corrections or remedy WILL INCUR 50% OF THE SERVICE BOOKED PLUS THE TAKE-OFF/SOAK OFF FEE ($25) as necessary for the additional time incurred within your appointment for removal.
Any mid-service requests to end appointments for facial, wax, or massage for ANY REASON WILL INCUR 100% OF THE BALANCE DUE for that appointment as the remaining time can no longer be filled by another client.
LESS THAN 24 HRS AFTER SERVICE COMPLETION
An in-person inspection of any issues is required to determine if it is the result of foundational quality issue or not. If so, we will gladly make the quality corrections to necessary to exceed your expectations within 3 business days of your original services, compliments of Manager. If not, normal repairs rates will be applied. If after inspection, the issue deems eligible for corrections and you are unable to return within 3 business days, a credit for that specific repair will be applied to your account to be redeemed at your next visit.
Should you no longer want the final enhancements you received, contact us within the first 24hrs to be eligible for removal to be provided within 3 business days of original date of service - TAKE-OFF/SOAK OFF W/O OTHER SERVICE FEE ($25) WILL BE CHARGED.
MORE THAN 24 HRS AFTER SERVICE COMPLETION
Request of any enhancement removal after 24hrs from original services will be treated like a normal removal which is the TAKE-OFF/SOAK OFF W/O OTHER SERVICE FEE ($25).
NO REFUNDS IS GIVEN AFTER SERVICES HAS BEEN RENDERED.
Refusal to Pay
Any refusal to pay for services booked after it has been started will be required to sign an Acknowledgement of Refusal of Payment & Proper Authorities will be contacted. Any fees incurred by Salon R5 small claims inquiry including but not limited to filing fees, court costs, and hourly pay for staff to be in attendance of court date will be sole responsibility of client.
Right to Refuse Service
We reserve the right to refuse services to:
Anyone with a nail condition we suspect may be contagious or having open wound(s)/sore at the treatment area.
Anyone with medical conditions that we suspect may be contagious, or we fear could be further harmed by our services.
Anyone more than 15 minutes late for an appointment without prior notification via text|phone|email.
Anyone who expresses rude, mean, or disrespectful words or unprofessional behaviors towards our staff or clientele.
The following safety precautions are being taken to protect the health and wellbeing of you and our staff during your visit:
1. Our staff has taken a refresher course on Salon/Spa Infection Control and earned certificates.
2. Our staff will wash their hands thoroughly before contact with every client.
3. Our salon uses an EPA-registered disinfectant on tools, containers, and all surfaces that you may come in contact with during your visit.
4. A new set of gloves is used for every client and at times will be changed during the service as needed.
5. Launder and/or disinfect all towels and linens.
6. Initiated contactless methods of payment via Venmo & Tap to Pay. Pre-booking offered 24/7 via Online Booking Website.
7. Acquire appropriate personal protective equipment to be used when necessary.