Welcome to Salon R5! To ensure a top-notch customer experience, a clean and safe environment, and fair policies for both guests and staff, we ask that all clients adhere to the following terms and conditions. By booking an appointment or using our services, you acknowledge and agree to these terms.

1. Appointments & Booking

• Online booking is available 24/7 and is highly recommended to secure your desired time.

• Online appointment requests will be confirmed via text and email. If you do not receive confirmation, your booking did not go through.

• Walk-ins are welcome but subject to availability. We may decline walk-in services if time does not allow for quality service.

2. Cancellation & No-Show Policy

• A minimum of 24 hours' notice is required to cancel or reschedule an appointment.

• Late cancellations (within 24 hours) will incur a 25% late cancellation fee, which must be paid before booking a new appointment.

• No-shows will be charged 75% of the scheduled service fee and may require prepayment for future bookings.

• Staff Cancellations: We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including staff illness or emergencies. If we must cancel within 48 hours, you may reschedule without additional fees.

3. Prompt Arrival & Late Policy

• Please arrive on time for your appointment.

• If you are 10+ minutes late, we may need to shorten or reschedule your service.

• If you are 15+ minutes late with no notice, your appointment will be marked as a no-show, and you may be required to pay a $25 no-show fee and prepay for your next visit.

4. Additional Guests & Children Policy

• Limit additional guests who are not receiving services, as our waiting area is reserved for clients.

• Children (6+) may sit in the waiting area if they are not disruptive.

• Children under 6 are advised to stay home for safety reasons.

5. Health & Safety Policies

• Masks are encouraged if you are feeling unwell but are not required.

• Upon arrival, please wash your hands before your service.

• Our salon follows strict sanitation and disinfection protocols regulated by local agencies and the CDC.

6. Service Expectations & Satisfaction

• We strive to meet your expectations and encourage open communication. If you are dissatisfied with your service, please notify us immediately so we can make corrections.

Repairs & Service Adjustments

• Enhancements, gel polish, and dip powder manicures are guaranteed for 3 business days (excluding breakages). If you experience lifting or chipping, call us for a complimentary repair within this timeframe.

• If a repair appointment is missed, the complimentary repair is forfeited.

• Traditional polish services are not guaranteed.

Nail Designs & Custom Work

• Our technicians focus on nail health and foundation rather than intricate nail art. Please review our gallery before booking.

• Inspiration pictures are welcome but may not be exactly replicated due to time and technical limitations.

Mid-Service Changes & Removals

• Any mid-service soak-off/removal due to a change of mind will incur 50% of the service fee + a $25 soak-off charge.

• If a client chooses to end a facial, wax, or massage early, the full service fee will still be charged.

Post-Service Issues & Adjustments

• If you have a concern within 24 hours, please visit us for an in-person inspection to determine if an adjustment is needed.

• Any enhancement removals after 24 hours will be charged the standard $25 removal fee.

• No refunds are given once a service has been rendered.

7. Payment & Deposits

• We accept cash, major credit/debit cards, and digital payments (Venmo, Apple Pay, Google Pay).

• A non-refundable deposit may be required for select services or new clients.

• Prices are subject to change based on service value, operating costs, and inflation.

8. Chargebacks & Disputed Payments

• If a chargeback or payment dispute is initiated after services have been rendered, a $35 chargeback processing fee will be applied to your account. Additionally, the full amount of the disputed service must be paid before any future appointments can be scheduled. We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback.

9. Refusal to Pay

• Clients who refuse to pay after receiving a service must sign an Acknowledgement of Refusal of Payment prior to leaving the salon and authorities may be contacted.

• Any legal fees (court costs, filing fees, staff attendance fees) will be the sole responsibility of the client.

10. Gift Certificates & Product Returns

• Gift Certificates & E-Gift Cards are non-refundable and must be treated as cash (not replaceable if lost or stolen).

• Unopened retail products may be returned within 7 days with a receipt for an in-salon credit (no cash refunds).

11. Right to Refuse Service

We reserve the right to refuse service to:

• Anyone with contagious conditions or open wounds in the treatment area.

• Anyone displaying rude, disruptive, or disrespectful behavior towards staff or clients.

• Anyone more than 15 minutes late without prior notice.

12. Privacy Policy

• Data Collection & Use: We collect personal information (name, contact details, payment data) to manage appointments, process transactions, and improve services. Non-personal data (IP address, browsing behavior) is used for analytics.

• Data Sharing & Security: We do not sell your data but share it with trusted third-party providers (e.g., booking platforms, payment processors) for essential operations. Strict security measures protect your information, and data is retained only as necessary.

• Your Rights & Control: You can access, update, or request deletion of your data and opt out of marketing communications anytime. Our policy may be updated, and continued use of services implies acceptance of changes.

13. Salon Sanitation & Disinfection Commitment

• Our staff has completed infection control training and follows strict hygiene protocols.

• All tools and surfaces are sanitized with EPA-registered disinfectants.

• Fresh gloves are used for each client.

• Towels and linens are laundered and disinfected after each use.

• We offer contactless payment options and encourage online booking for convenience.

We appreciate your cooperation in helping us maintain a clean, safe, and enjoyable experience for all guests.